At 55jili, your personal data is treated with the highest level of care and confidentiality. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored, and under what circumstances it may be shared. By using our platform, you agree to the practices described here. If you have questions, our FAQ page covers common data-related concerns in detail.
Last updated: 2025. Applies to all registered members in the Philippines.
When you register for a 55jili account, we collect information such as your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is necessary to verify your identity, confirm that you meet our minimum age requirement of 21 years, and comply with applicable regulations. You may also be asked to submit a copy of a government-issued ID when completing our Know Your Customer (KYC) verification process. All documents submitted are handled securely and used solely for verification purposes. We do not retain document images beyond the period required for compliance. If your details change after registration, you are responsible for updating them promptly through your account settings. Providing inaccurate or incomplete information may result in restricted access to withdrawals and platform features.
We automatically collect information about how you interact with the 55jili platform, including your login history, pages visited, games or betting markets accessed, session duration, and device information such as operating system and browser type. This data helps us improve platform performance, identify and resolve technical issues, and personalise your experience — for example, by surfacing promotions that are relevant to your activity. We also collect IP address and approximate geographic location data to detect fraudulent access attempts and ensure our services are being accessed from eligible locations within the Philippines. Usage data is retained for a defined period in line with our internal data retention policy. Aggregated and anonymised usage data may be used for internal analytics and reporting purposes. None of this data is used to make fully automated decisions that would significantly affect your account without human oversight. You can read more about specific tracking tools and cookies in the section below.
All deposit and withdrawal transactions processed through 55jili are recorded, including the amount, method, timestamp, and reference number associated with each transaction. We collect this data to maintain accurate account balances, process payments efficiently, and comply with anti-money laundering obligations applicable to online gaming operators in the Philippines. Payment method details — such as e-wallet account identifiers or bank account numbers — are stored in an encrypted format and are never shared with third parties except where required to process your transaction through our authorised payment partners. We do not store full card numbers or CVV codes at any point. Transaction records are retained for the period required by applicable financial regulations. If you have a query about a specific transaction, our Finance page provides guidance on how to raise a dispute or request a review.
55jili uses cookies and similar local storage technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without affecting core functionality such as staying logged in or completing a transaction. We may also use performance cookies to measure how different parts of the platform are being used so that we can make targeted improvements to the member experience. No third-party advertising cookies are used on 55jili's platform. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may limit your ability to use certain features. We do not use cookies to track your activity across external websites. Any changes to our use of cookies will be reflected in an updated version of this Privacy Policy published at this URL.
You have the right to request a copy of the personal data that 55jili holds about you at any time. We will provide this information in a clear and readable format within the timeframe required by applicable data protection regulations. To make an access request, contact our support team using the details in the FAQ. We may need to verify your identity before releasing any information. There is no fee for a standard access request. If your request is complex or you make multiple requests in a short period, we may need additional time to respond, and we will notify you of any delay promptly. All access requests are handled confidentially and reviewed by our data protection team.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected without undue delay. Basic details such as your contact number or email address can be updated directly through your 55jili account settings. For corrections to identity documents or date of birth, you will need to contact our support team and provide supporting documentation. We will confirm once the correction has been made. If a correction affects pending transactions or bonus eligibility, we will advise you of any impact before proceeding. Keeping your account details accurate also helps ensure that withdrawals are processed to the correct payment method. We recommend reviewing your account details periodically to confirm everything is up to date.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent and no other legal basis for processing applies. Please note that we are legally required to retain certain records — including transaction history and identity verification documents — for the period mandated by financial and gaming regulations applicable in the Philippines, and these cannot be deleted on request alone. Outside of legally mandated records, we will action a valid deletion request within the timeframe required by applicable law. Deletion of your account data is irreversible; any remaining balance must be withdrawn before a deletion request is finalised. For full details on how to request account and data deletion, visit our FAQ page. We will confirm completion of any deletion in writing to your registered email address.
55jili will only send you promotional emails, SMS messages, or in-platform notifications if you have opted in to receive them during registration or through your account preferences. You can withdraw consent to receive marketing communications at any time by updating your notification preferences in your account settings or by following the unsubscribe link included in any email we send. Opting out of marketing will not affect transactional communications — you will still receive important account notifications such as deposit confirmations, withdrawal updates, and security alerts. We do not share your contact details with third-party marketers under any circumstances. If you believe you have received a communication from 55jili that you did not consent to, please report it through our FAQ contact channels and we will investigate promptly. Responsible gaming communications, including reminders and limit notifications, are not considered marketing and will continue to be sent in line with our obligations under our Responsible Gaming policy.
55jili does not sell, rent, or trade your personal information to any third party for commercial purposes. We share data only where it is strictly necessary to operate our platform and comply with our legal obligations. This includes sharing transaction data with authorised payment processors to complete deposits and withdrawals, sharing identity verification data with licensed KYC providers, and disclosing information to regulatory authorities or law enforcement agencies when required by Philippine law or court order. All third-party service providers we work with are contractually bound to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards. We do not transfer your data to recipients outside of jurisdictions with adequate data protection standards without putting appropriate safeguards in place. A current list of the categories of third parties with whom data may be shared is available on request by contacting us through the FAQ page.
If you have any concerns about how your personal information is handled on 55jili, or if you would like to exercise any of your data rights, our support team is ready to assist. You can also review our Terms and Conditions and Responsible Gaming page for the full picture of how we look after our Filipino members. Ready to get started? Registration is free and takes just a few minutes.